Shipping Policy
Local Pickup
We offer free local pickup at our Quebec City location for your convenience.
- Available during business hours: Monday to Friday, 9am - 5pm EST
- Select "Local Pickup" during checkout
- You'll receive an email when your order is ready for pickup
Canada Post Delivery
We ship all orders through Canada Post with tracking provided on every shipment.
Estimated Delivery Times:
- Local (Quebec): 1-2 business days
- Major cities: 2-3 business days
- Rural areas: 3-7 business days
- Remote locations: 7-14 business days
*Delivery times are estimates and may vary based on weather conditions and Canada Post service updates.
Processing Time
Each canvas print is carefully crafted to order:
- Standard orders: 2-3 business days processing time
- Processing begins once payment is confirmed
- You'll receive an email with tracking information once your order ships
- Rush processing may be available upon request
Shipping Costs
- Local Pickup: Free
- Standard Shipping: Calculated at checkout based on size and destination
- Free shipping on orders over $150 (some remote locations excluded)
Order Tracking
Stay informed about your order status:
- Tracking number provided via email once order ships
- Track your package directly through Canada Post's website
- Email notifications for order confirmation, processing, and shipping
- Contact our customer service team for additional tracking support
Need Help?
Our customer service team is here to help with any questions:
Email: info@canvasprintshop.ca
Phone: (514) 441-2230
Opening Hours: Monday-Friday 9am-5pm EST