Frequently Asked Questions

Image Quality & Product Details

How do I know if my image quality is good enough?

Our system automatically checks your image resolution and shows a quality indicator (Poor, Normal or Perfect) when you select a canvas size. We recommend 'Perfect' quality for the best results.

What's the difference between Regular and Gallery depth?

Regular depth (0.75 inches) is our standard option, while Gallery depth (1.5 inches) creates a more dramatic, museum-like appearance with deeper sides.

How long will my canvas last?

Our canvases are printed with UVgel technology and guaranteed not to fade for over 30 years. They're also scratch and water-resistant for long-lasting beauty.

Can I order multiple canvases of the same image?

Absolutely! You can create multiple canvas designs with different sizes and framing options from the same image.

Delivery & Pickup

How long does delivery take?

The total order-to-delivery estimate for all ten Canadian provinces is within 15 working days; the product estimate and checkout are authoritative for your order.

Do you offer local pickup?

Yes! We offer free local pickup at our Quebec City location during business hours (Monday-Friday, 9am-5pm EST). You'll receive an email when your order is ready.

Satisfaction & Support

What if I'm not satisfied with my canvas?

We offer a 30-day satisfaction guarantee. If you're not completely happy with your canvas, we'll work with you to make it right or provide a full refund.

Details

Premium 35% cotton-blend canvas
Fade-resistant for 30+ years
Hand-stretched over solid wood frame
Ready to hang with included hardware
Proudly made in Quebec City

Delivery Details

Processing time:Made to order once payment is confirmed

Local pickup:Free in Quebec City when your order is ready

Total delivery time:Within 15 working days

Shipping Cost:Available at checkout

Quality Assurance

We stand behind every canvas we create.

100% satisfaction guarantee
Free replacement for any defects
Expert customer support

🛡️ 30-Year Print Quality Guarantee

We stand behind our premium UVgel printing technology with an industry-leading guarantee.

Need Help?

Our customer service team is here to help with any questions:

Email: info@canvasprintshop.ca
Phone: (514) 441-2230
Opening Hours: Monday-Friday 9am-5pm EST